Quynh H Le

Product Owner | Digital Transformation Lead

Digital Transformation Lead

MSc - IIITB x Liverpool John Morse University (remote)

In the pursue of MSc in Data Science, 3rd year

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B.A. & PGD - Robert Gordon University

Positions I'm Open To

Business Analyst, Associate Project Manager, Data Analyst, Business Inteligence Executive

About Me

I'm a data-driven Business Analyst whose a massive passion for delivering innovative solutions. Before joining the software development journey, I majored in performing market research and corporate branding. My B2C and B2B marketing expertise allowed me to understand various behavior sets among different market segmentations. I'm currently pursuing a Master's degree in Data Science and looking to join a product team where my learning could come practical. I am interested in gamification and blockchain-based products, yet also open to other possibilities.

I believe that each and every one of us was brought to life with unique missions and purposes. Mine is to help. Given my traits of a naturally curious giver and my expertise in Business Administration, I never stopped looking for ways to help businesses keep growing after reaching their peak. Along the line, it took me a few major decisions and lifetime twists to eventually be here writing down this bio you're reading, which proudly declares that delivering technology solutions stood out to be my way to contribute to society. Until today I have joined two start-ups in the early days from their incubation period until they're brought to the market. I hold strength in deep market understanding, consulting, and designing solutions. Currently, I'm starting with leadership roles and can't wait to see how it goes. Below are the projects I've been on, make yourself at home!

Experience

Ky Son Olympia Advertising, Ltd.

Ho Chi Minh City

Digital Transformation Lead

Mar 2023 - Present

Responsible for digital presence development and long-term digitalization.
Oversee ongoing projects through multichannel communication
Develop E-commerce operation
Oversee in-house CRM system

CMC Saigon Technology & Solution (CMC TSSG)

Ho Chi Minh City

Associate Product Owner

Jul 2022 - Feb 2023

Deeply understand and identify user segments and customer needs and work with the cross-functional team to ideate, design, create, test, and launch products that deliver on C-Suite’s vision and mission.

Product Executive

Mar 2022 - June 2022 · 4 months

Provide support for all on-market products including market research and insights, branding development and messaging, and downstream marketing activities including tradeshow strategy and organization, content and collateral creation, and social media.

KMS Technology, Inc.

Ho Chi Minh City

Business Analyst Intern

Dec 2020 - Jun 2021 · 6 months

Responsible for collecting workflow requests and performing requirements gathering together with user acceptance testing, documentation, and training. Generate client onboarding, automation initiatives, workflow optimization, and new requirements support.

Product Marketing & Branding

Jan 2020 - Dec 2020 · 1 year

Responsible for performing administrative tasks, conducting market research, updating the system database, creating marketing literature, and fostering strong relationships with the clients.

Ky Son Olympia Advertising, Ltd.

6 months in Ho Chi Minh City - 6 months remotely

Marketing & Branding Leader

Jul 2019 - Mar 2020 · 7 months

Planned, developed, implemented, and oversaw all marketing strategies and activities for the firm, including internal and external marketing communications, website development and maintenance, targeted business development, public relations, and networking/client events.

Marketing Specialist

Feb 2019 - Jul 2019 · 6 months

Generate quality content, drive innovation, execute projects and campaigns, and leverage a data-driven approach to deliver multichannel experiences.

Courtyard by Marriott Pratteln, Basel

Basel Area, Switzerland

Customer Success

Aug 2018 - Feb 2019 · 7 months

Deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and help resolve conflicts
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications
Supervise and assist with all housekeeping activities as assigned
Access and accurately input information using a moderately complex computer system

Educaton

Liverpool John Moores University

In associate with IIIT Bangalore and UpGrad

Ongoing · Remote

Master of Science in Data Science

Jan 2023 - Feb 2025 · 2 years

Deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflict

Johns Hopkins University x Coursera

Remote · 7 months

Algebra: Elementary to Advanced Specialization

Feb 2022 - Sep 2022 · 7 months

Solidify my algebra and geometry necessary to be successful in future courses that will require precalculus and calculus. Quantitiative skill and reasoning are presented throughout the course to train students to think logically, reason with data, and make informed decisions.

University of Michigan x Coursera

Remote · 6 months

Python for Everybody Specialization

Jul 2021 - Jan 2022 · 6 months

Fundamental programming concepts including data structures, networked application program interfaces, and databases, using Python. use the technologies learned to design and create the application for data retrieval, processing, and visualization.

University of Colorado x Coursera

Remote · 6 months

Requirements Engineering: Secure Software Specifications Specialization

Dec 2020 - Jun 2021 · 6 months

Eliciting & analyzing requirements from stakeholders, conducting risk mitigation and analysis, prioritizing requirements, document, and bringing security concerns into the software lifecycle early on.

Robert Gordon University

Lucerne, Switzerland · 5 years

Post Graduate Diploma in Global Business Management

Dec 2020 - Jun 2021 · 6 months

Gain a higher understanding of economic and human management in today's global and fast-moving environment.

Bachelor of Arts in Global Business Management

Dec 2020 - Jun 2021 · 6 months

Completed an intensive study period of 3 years at the B.H.M.S. campus in Lucerne, Switzerland and a 1,5 year workplace experience in 3 Swiss enterprises.

My Product Competencies

1. I understand the needs &

empathize with the customers

I leverage customers' feedback to seek out the relationships between their behavior & valuable outcomes, then use that understanding to evolve the product and grow the business.

2. I tell stories from data &

use its insight to deliver impact

I use data to generate actionable insights, leverage those insights to achieve goals set for the product, and connect those quantified goals to meaningful outcomes for customers.

3. I ensure the team knows

exactly what needs to be built & why

I gather requirements, define functionality, and set goals in a clear, actionable format that can be used to communicate with the team and drive product delivery.

4. I lead my team through influence & support not authority

I offer the team tools and autonomy to succeed so that they can deliver on their product areas successfully hence, deliver meaningful business outcomes. Ultimately, it helps them achieve their career objectives.

This product competencies demonstration is based on Ravi Mehta's Product Competency Toolkit. Read more about my skill analysis based on this framework here